Event Operations
When people attend events, they see the final product of the combined efforts of our preparation. An event’s success is written in the weeks of effort prior to the event day. If done right in the event operations planning: the logistics are set, the number of staff needed are available and scheduled, and they have been trained to perform the necessary services expected of them.
Event Operations is about giving staff what they need to provide excellent service. With our years of operating events ranging in size from 1 to 2,000 staff members, we have developed a strategy for preparation. We will help you to develop your strategy to be successful long term.
Components of Successful Event Operation
SCHEDULING / EMPLOYEE EXPECTATION
- Creating a consistent path for team members to understand availability, receive event information, and register for events.
DEPLOYMENTS / STAFFING PLANS
- Utilizing a facility's existing maps and layouts to create and efficient staffing strategy.
- Utilizing Microsoft products to distribute staff to supervisors in an event environment based off proximity, service expectation, and training requirement.
POST ORDERS / INFO SHEETS
- Reinforcing training materials and give team members adequate reference material to deliver on guest expectations.
TIMELINES
- Utilizing static and kinetic times to define consistent operating times in an efficient operation of the facilities where events are being held.