Event Familiarization
Events are unique in every facility whether they are large or small. Our belief is that service and skills are paired best with a familiarity to the facility in which services are going to be provided. Our Event Familiarization trainings focus on people and how they proactively attend to guest needs, wants and expectations.
Training Topics
VENUE ACCLIMATION
- Designed venue descriptions and tours to increase employee comfortability in a facility
- 2 hour training
FAQ DELIVERY
- Defining the frequently asked questions and delivering a full understanding of the expected resolutions
- 1 hour training
TRANSITIONAL FAMILIARITY
- Transitional understanding between events with dramatic changes to a facility or expectation that creates a defined gap in current services.
- 2 hour training
REOCCURRING SEASONAL
- Content designed for reoccuring events to define new items of importance and reinforce consistent policy and procedure.
- 2 hour training